Meet Gen, your own personalised energy consultant.
Gen is SmartGen’s AI energy assistant. He helps make complicated energy choices easier to understand, using what SmartGen knows about your home and your real energy use. Less time puzzling over charts. More confidence about what to do next.
Like having an energy expert at your kitchen table.
Gen sits down with your numbers so you don’t have to. He goes through your bills, your usage and your home, explains what it all means, then helps you decide what to do.
Why your bill went up, when you use the most and how you compare with homes like yours.
Solar, heat pumps, insulation, wall cladding, boilers, thermostats and glazing, worked out for your home.
A short, medium and long-term plan to cut your energy use, in the right order.
A standard comparison tariff and an AI tariff personalised to how you actually use energy.
He starts with your home, not a guess.
Most energy advice is generic. Gen brings together the facts about your home before you ask a single question, so every answer begins with your circumstances.
Half-hourly electricity and gas, straight from your SMETS1 or SMETS2 meter. Measured usage, not estimated readings.
Your Energy Performance Certificate tells Gen how your home is built and how efficient it should be.
Size matters. Gen compares you with similar homes adjusted for floor area, so a big house isn’t judged like a flat.
Bedrooms, reception rooms and how many live there, so the comparison makes sense for your household.
Roof size and shape feed a solar assessment, showing how many panels could fit and what they might generate.
Your Eco Boost answers about heating, insulation, glazing and appliances power heat pump assessments and practical advice.
Figures shown are from a sample home.
If it’s about your energy, ask Gen.
These are real questions from our testing. Gen answers each one using your own home and meter data.
Your energy use
- How much have I used so far this month?
- Which month was my gas most expensive?
- I’ve only lived here six months. Can you still help?
Homes like yours
- Am I using more than houses the same size?
- Can you compare just winter or summer?
- Why is my electricity above the benchmark?
Moving home
- What would energy cost in the house I’m viewing?
- How much more would a bigger home cost to run?
- What should I check in a new home’s EPC?
Your score
- What’s my SmartGen Score?
- How can I improve my Eco Boost score?
- Will a smart thermostat improve my score?
Solar and batteries
- Is my roof suitable for solar panels?
- Have you already done a solar assessment?
- Would a home battery save me money?
Heating and insulation
- How does a heat pump compare to my boiler?
- Will outside cladding reduce my energy?
- Would double or triple glazing be worth it?
Tariffs and bills
- What is the best tariff for me, fixed or variable?
- What is a standing charge, and can I avoid it?
- Will running appliances at night be cheaper?
Assessments, worked out for your home.
Gen doesn’t just talk about upgrades in general. He opens an assessment based on your roof, your home and your actual consumption, and explains the assumptions behind every figure.
Could solar suit your roof?
Based on your roof size and shape and your real consumption. An early indication only. Roof suitability, system design and a confirmed quote need a proper survey.
How would a heat pump compare?
The range depends on how efficiently the pump runs (its seasonal performance factor). Excludes installation cost and grants. A qualified installer’s survey is needed before deciding.
Gen also assesses boilers, insulation, cladding, glazing, batteries and EV charging. See every upgrade.
Gen tells you what he knows, and what he doesn’t.
Energy advice is only useful if you can rely on it. Gen is built to be clear, careful and on your side.
Real data first
Answers start with your actual meter readings, tariff and home details, not national averages.
Clear about limits
If data is missing or an estimate is involved, Gen says so instead of guessing.
Dated and sourced
Gen tells you which period and which assessment a figure comes from.
Your details stay private
Gen won’t read out your name or address, and your data is never sold.
Safety comes first
Smell gas? Gen tells you to leave the area and call 0800 111 999 straight away.
Help when it’s hard
Struggling with bills? Gen points you to practical support as well as savings.
From meter readings to plain English.
What goes in
- Half-hourly smart meter data
- Your tariff and standing charges
- EPC, floor area and rooms
- Your Eco Boost answers
- Solar and heat pump assessments
Gen
Brings it together, checks what’s known and works out what matters for you.
What you get
- A clear answer to your question
- Comparison with similar homes
- A now, next and later plan
- Links to your assessments
- Offers, only with your consent
